CS7252 - Female Support Worker

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Posted: 06/11/2019 15:19
Start Date: Not Available
Salary: £16,731.00 per annum
Location: London
Level: Support Worker
Deadline: 24/11/2019 23:59
Hours: 37.5 hours per week
Benefits: Excellent
Job Type: Permanent

Location: Battersea, London


We are looking for people to come and work within our outreach team in London. We support a number of deaf and/or deafblind men and women with additional disabilities and needs who live in various locations throughout London. We want people to support us to be independent and involved. We want staff who have a person centred approach. You will assist the people we support with finance, personal care activities, daily living skills and other tasks.

This position is exempt under the Sex Discrimination Act 1975, section 7( 2) (e)

Interview date: TBC

This post is also subject to a satisfactory enhanced DBS check 

If you’d like to know more about this role please contact Irina Humphrey on 0207 296 8360 or email Irina.Humphrey@hearingloss.org.uk


About Care and Support at Action on Hearing Loss

We offer a wide range of high quality residential and community services providing specialist care and support for deaf and hard of hearing people with additional needs across the UK.

We are committed to person centred working. Everyone who uses our services has the right to:

  • Privacy, dignity, choice, maximum possible independence and support to help reach their full potential.
  • Communicate in their chosen way.
  • Be valued and respected as individuals, recognising that everyone is different and offering equal opportunities.
  • Everyday life opportunities through support from our staff.
  • Be involved in the planning of their own care or support.
  • Live safely and securely and to a comfortable standard.
  • Influence the type of services that we provide.
  • Confidential access to information about themselves, and to know how we might share this information with others.
  • An independent advocate if they want one.
  • Make a complaint about any service and to have their complaint investigated using our complaints procedure, in a way they can understand.

We aim to tailor this to the communication needs of the people who use them so that it is completely accessible to them.

Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you can make. You will also get the chance to complete the NVQ/Diploma Level 3 in Care or equivalent and have access to up to date training. With any job there will be ups and downs but working in social care has very specific rewards and challenges.

To help you decide if this role is for you, for more information on the work we do and to hear some of the stories of the people we support visit:  http://www.actiononhearingloss.org.uk/supporting-you/care-and-support.aspx     


About London Outreach

London Outreach operates over the London Areas over the years this service has become more successful and we aim to be the leading provider for deaf/ hard of hearing, deaf blind service users and service users who have communication difficulties in London.

The staff team are trained to support clients with complex needs including learning and physical disabilities, and mental health needs.

New service users have a comprehensive assessment, which covers all support/ care needs, and a person centred plan is developed in conjunction with the service user, their family and other professionals As appropriate, which identifies specific individual objectives.


Job Description

Overall Purpose of the Role:

  • Deliver a person centred service for the people that use our services.
  • To work with staff team to enhance, develop and maintain the potential of the people using our services.
  • Extend the opportunity for people who use our service to have improved/increased contact and citizenship within the wider community.
  • Work in partnership with people that use our services to encourage choice, participation and motivation whilst adhering to the values of the organisation.

Key Accountabilities and Responsibilities:

  • To encourage people who use our services to be involved in and take responsibility for the running of their own home.
  • To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs.
  • To provide a stimulating environment where skills can be maintained and developed
  • To support people with their intellectual and social development according to each person’s desires, abilities and needs.
  • To meet responsibilities of your post to ensure delivery of high quality services and continual improvement of the care and support we provide. These responsibilities are stated in the quality policies for care and support and the ISO Quality Management System Manual available internally.
  • To achieve stated objectives from their person centred plan, enable these individuals to be at the centre of their care package.
  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff.
  • To facilitate meetings to ensure the involvement of people who use our services in consultation and decision making.
  • To offer and support people with a range of new experiences & to encourage and support people to develop and pursue their own cultural interests.
  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To abide by Care standards set by CQC.
  • To maintain high standards of health, safety and hygiene, ensure a clean and safe environment, support the people who use the service with their domestic responsibilities and personally undertake cleaning tasks as necessary.
  • To work within Health and Safety policies to support people with their awareness of health issues and support people as appropriate in taking and monitoring their medication and liaising with other health professionals.
  • To support and provide induction to new team members, relief workers or volunteers
  • To maintain written and computerised records & be involved in the development of service policies and procedures.
  • To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate keeping financial records up to date.
  • To use local and national policies and procedures for recognising, recording, reporting and participating in safeguarding protocols.

Other Requirements:

  • To drive the Action on Hearing Loss vehicle as required (if in receipt of a full/clean driving licence).
  • To regularly undertake up to date training and complete the Care Certificate.
  • To do sleep-ins and fully work within a shift rota system, with rotas subject to change.
  • To take the people we support on holidays if required.

Person specification:

  Essential Desirable
Experience  
  • Experience of residential/supported living/outreach work or equivalent, paid or voluntary.
  • Experience of working with people who have challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar. 
Qualifications / Professional Training
  • NVQ/Diploma Level 3 in Care or equivalent (or the ability and commitment to work towards achieving it within 12 months).  
  • CACDP Level 1 or willingness to learn British Sign Language skills. 
 
Skills / Knowledge
  • Good standard of written English. GCSE level or equivalent.
  • An awareness of deaf issues and the potential impact of these on individuals.
  • Knowledge of person centred approaches/tools and understanding of how this benefits the people who use our services. 
Personal Qualities
  • Ability to work independently, this could involve taking sole responsibility for a Service or work area during a shift.
  • Ability to work effectively within a team
 
Thinking Style
  • Experience of organising your own work, able to plan and manage own time effectively.
  • Ability to demonstrate the Action on Hearing Loss values and behaviours.
 
Circumstance
  • The ability to work flexibly to meet the needs of the people we support (e.g shift work and bank holidays).
 

Communication is a basic human need. Yet most of us know someone who struggles to communicate through hearing loss. It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

Action on Hearing Loss (formerly the RNID) is the UK’s largest charity for the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day. Established in 1911, we help people to take control of their lives and live the life they choose, removing the barriers standing in their way. We give people support and care, develop technology and treatments, and campaign for equality. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.



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