CS5689 - 3x Part Time Support Workers

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Posted: 15/09/2020 14:46
Start Date: Not Available
Salary: ¬£8,648.25 per annum (FTE ¬£17,296.50 per annum)
Location: Bath
Level: Support Worker
Deadline: 30/09/2020 23:59
Hours: 18.75
Benefits: Excellent
Job Type: Permanent

Location: Twerton

We are looking for a person with a positive attitude and the desire to support people to live the life they choose. You do not need experience or Sign Language skills for this role as training will be provided.

If you would like some more information about these roles, please contact Lee Bull at Lee.Bull@hearingloss.org.uk or 01225342917

Interview Date: W/C 10/10/2020

This post is also subject to a satisfactory enhanced DBS check 

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

About Care and Support at Action on Hearing Loss

We offer a wide range of high quality residential and community services providing specialist care and support for deaf and hard of hearing people with additional needs across the UK.

We are committed to person centred working. Everyone who uses our services has the right to:

  • Privacy, dignity, choice, maximum possible independence and support to help reach their full potential.
  • Communicate in their chosen way.
  • Be valued and respected as individuals, recognising that everyone is different and offering equal opportunities.
  • Everyday life opportunities through support from our staff.
  • Be involved in the planning of their own care or support.
  • Live safely and securely and to a comfortable standard.
  • Influence the type of services that we provide.
  • Confidential access to information about themselves, and to know how we might share this information with others.
  • An independent advocate if they want one.
  • Make a complaint about any service and to have their complaint investigated using our complaints procedure, in a way they can understand.

We aim to tailor this to the communication needs of the people who use them so that it is completely accessible to them.

Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you can make. You will also get the chance to complete the NVQ/Diploma Level 3 in Care or equivalent and have access to up to date training. With any job there will be ups and downs but working in social care has very specific rewards and challenges.

To help you decide if this role is for you, for more information on the work we do and to hear some of the stories of the people we support visit:  http://www.actiononhearingloss.org.uk/supporting-you/care-and-support.aspx    

About Dominion Road & Watery Lane

Watery Lane Cottage is a home for three deaf-blind men, Dominion Road is home to four deaf women. Working with such a range of communication needs, personalities, behavioural support needs and lifestyles is a great challenge to take on and sets this role apart from other similar positions.

Job Description

Overall Purpose of the Role:

  • To work within the staff team providing excellent quality care and support to the people we look after. You may be based at one service or work across both.

Duties may include:


  • Working shifts including earlies, mids and lates. Working sleep-in duties if required on the rota.
  • Communicating – the most important aspect of this role is to provide people we support with effective communication, which might be in British Sign Language, Sign Supported English, speech, objects of reference, pictorial information, hands-on signing (for deaf-blind people) or many other methods. We expect to engage with the way people communicate and encourage positive communication.
  • Supporting people as they wish to be supported – we do not impose a lifestyle or routine on a person, we give people choices and respect their decisions. At times we need to intervene in a person’s best interests. You will be supported to learn the balance of when you should and should not intervene as a support worker.
  • Supporting people to cook, or making meals for them, some people may need help with eating.
  • Supporting people to get themselves up and ready for the day – this might just be a prompt at the appropriate time – or it might be assistance to shower and dress, it depends on the needs of the person. All of our services may provide personal care at various times and we expect all staff to complete this if needed with sensitivity to the dignity of the people we support.
  • Support people to take medication (after appropriate training and/or competency assessment is completed).
  • Support people to attend activities – in some cases this might be making sure they catch transport on time, or for some it might be accompanying them and participating in the activity – such as woodwork, music, craft, hydrotherapy or many other activities. We are always looking for people who have ideas, hobbies and interests that they can share with people we support.
  • Support people to attend day trips – over the past year our reliefs have supported trips to Alton Towers, Center Parcs, Weston-Super-Mare, Longleat Festival of Lights, Weymouth and many other destinations.
  • Support people to attend health appointments – this might be a check-up at the GP or a hospital visit.
  • Complete records – this can be daily notes of what a person has done during the course of your shift, finance records of spending by a person or the service, health reports of medical appointments or visits and incident reports when an accident or event such as challenging behaviour occurs.
  • Some people we support do display challenging behaviour – this might be something like physical aggression – but it could equally be refusing to get out of bed! We train staff and support them to manage these behaviours, staff are expected to familiarise themselves with behaviour support plans.
  • Keep people safe – we expect our staff to report concerns, and seek help when needed. That might mean seeking medical advice if you are concerned about a person’s health or seeking advice from managers if you are concerned about behaviour, finance or anything else.
  • The job is what you make it – we want people to bring their skills, ideas and experience to the roles, and would love to hear what you could add to our team.

Person specification:

  Essential Desirable
  • Experience of residential/supported living/outreach work or equivalent, paid or voluntary.
  •  Experience of working with people who have challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar.   
Qualifications / Professional Training
  •  NVQ/Diploma Level 3 in Care or equivalent (or the ability and commitment to work towards achieving it within 12 months).  
  •  CACDP Level 1 or willingness to learn British Sign Language skills. 
Skills / Knowledge
  •  Good standard of written English. GCSE level or equivalent.
  •  An awareness of deaf issues and the potential impact of these on individuals.
  •  Knowledge of person centred approaches/tools and understanding of how this benefits the people who use our services. 
Personal Qualities
  • ‚ÄčAbility to work independently, this could involve taking sole responsibility for a Service or work area during a shift.
  • Ability to work effectively within a team
Thinking Style
  • Experience of organising your own work, able to plan and manage own time effectively.
  • Ability to demonstrate the Action on Hearing Loss values and behaviours.
  • The ability to work flexibly to meet the needs of the people we support (e.g shift work and bank holidays).

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