CS1151 - Part-Time Support Worker

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Posted: 10/07/2019 10:56
Start Date: Not Available
Salary: £10,673.00 per annum (FTE £16,009.50)
Location: Lancashire
Level: Support Worker
Deadline: 28/07/2019 23:59
Hours: 25
Benefits: Excellent
Job Type: Permanent

Location: Cleveleys, Lancashire

Our Care and Support services give specialist care and support for deaf and hard of hearing people with additional needs.  We always aim to create a communications environment tailored to the people who use our services, so they can make real choices about their lives and live as independently as possible.

Our vision is a world where deafness and hearing loss are not barriers to opportunity and fulfilment. Our aims show our commitment to the vision and to people who use our services. We are committed to person centred working.

We offer housing related support to deaf, deaf/blind people with additional needs. We aim to offer a quality lifestyle within a homely yet independent environment that promotes privacy, dignity and choice and enhances personal fulfilment. We aim to provide the people we support with a safe relaxed and homely environment in which their care, support, well-being and comfort are of prime importance. Thornton Gate advocates support where the people are empowered to actively contribute to the management and life of their home and those employed to support them by being involved in the recruitment and selection of staff. We ensure that we are complaint with the essential standards set out by the Care Quality Commission.

Our aim is to deliver a quality assured service with the people we support through a person centred approach and guidelines devised by the individual, families, external professionals and our care team.

If you’d like to know more about this role please contact Christine Smith on Christine.Smith@hearingloss.org.uk or 01253 869 292

Interview Date: To be confirmed

This post is also subject to a satisfactory enhanced DBS check.

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

About Care and Support at Action on Hearing Loss

We offer a wide range of high quality residential and community services providing specialist care and support for deaf and hard of hearing people with additional needs across the UK.

We are committed to person centred working. Everyone who uses our services has the right to:

  • Privacy, dignity, choice, maximum possible independence and support to help reach their full potential.
  • Communicate in their chosen way.
  • Be valued and respected as individuals, recognising that everyone is different and offering equal opportunities.
  • Everyday life opportunities through support from our staff.
  • Be involved in the planning of their own care or support.
  • Live safely and securely and to a comfortable standard.
  • Influence the type of services that we provide.
  • Confidential access to information about themselves, and to know how we might share this information with others.
  • An independent advocate if they want one.
  • Make a complaint about any service and to have their complaint investigated using our complaints procedure, in a way they can understand.

We aim to tailor this to the communication needs of the people who use them so that it is completely accessible to them.

Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you can make. You will also get the chance to complete the NVQ/Diploma Level 3 in Care or equivalent and have access to up to date training. With any job there will be ups and downs but working in social care has very specific rewards and challenges.

To help you decide if this role is for you, for more information on the work we do and to hear some of the stories of the people we support visit:  http://www.actiononhearingloss.org.uk/supporting-you/care-and-support.aspx     

About Thornton Gate

We are a specialist supported-housing service, in Cleveleys, Lancashire, for seven men and women over the age of 18. The people we support are deaf, deaf/blind or hard of hearing, with additional complex needs, including physical and learning disabilities.

We provide housing-related support and domiciliary care to help people live independently, within a safe and relaxed environment. Our staff are on-site 24 hours a day, to support you. We use a range of communication techniques, person-centred approaches and positive risk-taking in all aspects of our care planning and review process. This means we can make sure that everyone is fully involved in their own support.

Job Description

Overall Purpose of the Role:

  • Deliver a person centred service for the people that use our services.
  • To work with staff team to enhance, develop and maintain the potential of the people using our services.
  • Extend the opportunity for people who use our service to have improved/increased contact and citizenship within the wider community.
  • Work in partnership with people that use our services to encourage choice, participation and motivation whilst adhering to the values of the organisation.

Key Accountabilities and Responsibilities:

  • To abide by Care standards set by CQC.
  • To encourage people who use our services to be involved in and take responsibility for the running of their own home. To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs through informed choice. To support people with their intellectual and social development according to each person’s desires, abilities and needs. To achieve stated objectives from their person centred plan.
  •  To perform personal care tasks when required
  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff.  .
  • To support people who use our services to think about, plan and achieve goals and develop their involvement in their plans using person centred plan (PCP). 
  • To offer and support people with a range of new experiences and to encourage and support people to develop and pursue their own cultural interests. To encourage an awareness of individual’s rights and responsibilities as citizens in their own home and within the wider community.
  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To work within agreed Health & Safety policies and procedures, support people with their awareness of specific and general health issues & support people as appropriate in taking & monitoring their medication and liaising with other health professionals
  • To attend and participate in team meetings, work within policies and procedures as agreed by the team as a whole or at the instruction of the manager. Work within a team culture which provides support and encouragement to all team members regardless of job role. To develop positive and professional relationships with all team members. To do sleep-ins and fully work within a shift rota system
  • To actively participate in supervision, appraisals and training programmes necessary for professional development and specific to the needs of people using our services.
  • To maintain and update written and computerised records, as required, in line with the Action on Hearing Loss policies and procedures and legislative requirements. To ensure financial records are kept up to date, budget limits are adhered to and financial instructions are observed. To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate.
  • To be aware of the vulnerability of the people you work with and are alert to potential for abuse. To use local and national policies and procedures for recognizing, recording, reporting and participating in safeguarding protocols.

Other Requirements:

  • To drive the Action on Hearing Loss vehicle as required (if in receipt of a full/clean driving licence).
  • To regularly undertake up to date training and complete the Care Certificate.
  • To do sleep-ins and fully work within a shift rota system, with rotas subject to change.
  • To take the people we support on holidays if required.

Person specification:

  Essential Desirable
  • Experience of residential/supported living/outreach work or equivalent, paid or voluntary.
  • Experience of working with people who have challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar.   
Qualifications / Professional Training
  • NVQ/Diploma Level 3 in Care or equivalent (or the ability and commitment to work towards achieving it within 12 months).  
  • CACDP Level 1 or willingness to learn British Sign Language skills. 
Skills / Knowledge
  • Good standard of written English. GCSE level or equivalent.
  • An awareness of deaf issues and the potential impact of these on individuals.
  • Knowledge of person centred approaches/tools and understanding of how this benefits the people who use our services. 
Personal Qualities
  • Ability to work independently, this could involve taking sole responsibility for a Service or work area during a shift.
  • Ability to work effectively within a team
Thinking Style
  • Experience of organising your own work, able to plan and manage own time effectively.
  • Ability to demonstrate the Action on Hearing Loss values and behaviours.

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