HQ2812 - Insight Manager

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Posted: 10/07/2019 13:37
Start Date: Not Available
Salary: £32,000.00-£36,000.00 p/a - experience dependant
Location: London
Level: Management
Deadline: 09/08/2019 23:59
Hours: 35.00
Benefits: Excellent
Job Type: Permanent

Location: Highbury, London 

The Engagement group raises some £14m per year to fund our mission and manages our brand and profile.  We are growing rapidly having just launched a new strategy with some highly ambitious goals.

Our Supporter Experience team ensure the Engagement Group operates to the highest standards of effectiveness, efficiency and compliance, providing the firm foundations for growth.  The team manages Data & Insight, Supporter Care and enables group- and charity-wide change.

Sitting in the Engagement Group but supporting the whole Charity the Insight Manager will play a pivotal role in ensuring that we are able to make decisions, develop strategies and report against objectives effectively. You will provide insight into the Charity’s various sources of data as well as monitoring external sources and trends to ensure that the Charity’s activities have the best possible success.

Across the Action on Hearing Loss we generate large quantities of data, relating to, financial and operational performance; customer demographics and behaviour and market research and digital activity, most quantitative, some qualitative. We need someone with the right skills to help us analyse this data, spot patterns and trends, identify ways we can improve our performance, forecast future changes, and – vitally – communicate this understanding to people who need to know about it.

As well as the analytical, statistical and numerical capabilities you will have excellent communication and team working skills. You will also have a passion for solving problems, improving organisational understanding and performance.  Previous experience in the charity sector is helpful but not required; talent, the right mix of skills, an enquiring mind, and passion for social change are a must. 

This role offers a rare opportunity to support the development of a basis of insight and analysis helping to shape the Charity’s programmes and strategies. Working in a highly motivated high quality team in a supportive work environment committed to development.  We are committed to ongoing development, so opportunities to develop in this role will be available.

Flexible or part time applicants would be considered favourably if they meet the other requirements of the role.

Interview Date: Week Commencing 19th August 2019

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

Job Description

Overall Purpose of the Role:

To change people’s lives by improving the way we understand and use our data to generate insights, improve our fundraising and marketing effectiveness and forecast future income and trends. To support the Engagement First Strategy.   

Key Accountabilities and Responsibilities:

  • Work collaboratively across the Charity to identify existing insights and analysis, identify where there are gaps or further requirements, develop and deliver a plan to provide insights to the organisation based on needs, strategic priority and impact.
  • Lead organisation wide group to identify analysis and insight needs, share outcomes and drive best practice. 
  • To maintain and develop tools that forecast future revenue and supporter trends, using statistical and modelling methods, including future legacy income, future income from regular, cash giving or product sales, and the performance of specific campaigns or supporter segments.
  • To proactively identify ways to improve our understanding of our contacts, including supporters, customers, campaigners and service users, amongst others, and their needs. In order that we can offer them a first class experience and forecast future income and behaviour
  • To investigate, analyse and report on specific aspects of our performance, uncovering trends and patterns in charity data and making recommendations for ways to improve performance
  • To proactively seek out analysis and reports to support the development of business intelligence in the group, and proactively identify ways we can improve our understanding of our supporters and stakeholders and improve our effectiveness.
  • To carry out reporting of data from various sources including the fundraising CRM ( Raisers Edge), email marketing tools, website analytics, and commercial product sales databases, among others.
  • To support the development of business cases and business models for new investments, ensuring that they are realistic and rationalised.
  • To support the development of supporter satisfaction measures, and analyse the results
  • Work with colleagues across the Charity to develop regular reporting to monitor both financial and non-financial KPIs
  • To participate in and support special projects to analyse and improve the way we use data across the charity
  • To keep up to date with trends and practices in the wider charity and marketing sectors.
  • Any other task within competence as directed by line management


Person Specification:

  Essential Desirable
  •  Experience of complex analysis and reporting in a fast paced environment.
  •  Experience of using data analysis tools such as Microsoft Excel, Power BI, Tableau, R and/or SPSS.  
  •  Experience of using data analysis to provide insight, with demonstrable experience of using insights to shape activities and strategy.
  • Experience of using statistical and/or modelling methods to forecast future trends and performance
  •  Experience of providing and analysing financial and management reports, and presenting this information to senior staff and colleagues.
  •  Experience of using Raiser’s Edge, FastStats and SQL Management Studio.
  •  Experience of working in the charity sector and particularly of fundraising and marketing.
  •  Experience of working with financial and non-financial datasets.
Qualifications / Professional Training
  • A numerate or statistical degree, or equivalent experience or relevant training.
  • A relevant master’s degree, and/or evidence of ongoing development and training within the field.
Skills / Knowledge
  •  Outstanding analytical skills
  •  Strong understanding of modelling and analytical techniques including, statistical inference and time series analysis. 
  •  An exacting standard of professionalism and attention to detail.
  •  Proven ability to generate insights from large datasets (financial datasets would be desirable).
  •  A good team worker, able to build effective and collaborative relationships throughout the organisation.
  •  Excellent organisational and administration skills, with the ability to plan and prioritise work on own initiative.
  • A strong communicator, with the ability to interpret and clarify briefs and to communicate technical information with simplicity to varied audiences.
  •  Experience of influencing people at a range of levels
  • Experience of market segmentation, developing business models, and/or modelling future growth and performance would be a major asset.
Personal Qualities
  •  A fast learner, able to develop own skills to meet the varying needs of the role.
  •  An enquiring mind
  •  Incisive, able to identify trends and insight to add value to activities.
  •  Proactive, organised and methodical, with an ability to grasp a high degree of detail and complexity.
  •  Highly focussed with exceptional attention to detail and accuracy
  • Ability to work flexibly, and at times under pressure, to meet deadlines and changing priorities
  • An ability to introduce processes and practices that work.
Thinking Style
  •  An analytical, logical and problem-solving approach
  • A keen Interest in “business” performance and insight with an ability to think beyond just the data
  • Flexible or part time applicants would be considered



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