CS3064 - Support Worker

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Posted: 15/09/2020 09:57
Start Date: Not Available
Salary: ¬£17,296.50 per annum
Location: Northern Ireland
Level: Support Worker
Deadline: 29/09/2020 23:59
Hours: 37.5
Benefits: Excellent
Job Type: Permanent

Location: Londonderry, Northern Ireland

We’re a complex, challenging group of people who live together in a residential home in the Waterside area of Derry/Londonderry.

We’re all very different and our interests are varied such as going to the woods for walks, bowling, swimming, shopping, going to church, supported to access therapeutic work and health care appointments, going to the theatre or cinema, playing pool/snooker, bus/train trips, supporting us to maintain positive physical and mental health.

Many things are important to us, including communicating with us, our independence, our privacy, our family/friends and honesty.

The support we need to help us get the most out of our day is as varied as we are.

But whether you’re helping us communicate with others more fully, supporting us with our daily living needs including personal care, manage physical and psychological health, helping us to manage or emotions, feelings and behaviour, do household tasks, supporting us to go to the bank or see the doctor, supporting us to plan and accompany us on our holiday either as a group or by ourselves or participate in an activity, you’ll help us get the most out of life. If you are fun, friendly, adaptable, hardworking and imaginative, you’ll help us all feel safe, secure and fulfilled.

Interview Date: TBC

This post is also subject to a satisfactory enhanced Access NI Check

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

About Care and Support at Action on Hearing Loss

We offer a wide range of high quality residential and community services providing specialist care and support for deaf and hard of hearing people with additional needs across the UK.

We are committed to person centred working. Everyone who uses our services has the right to:

  • Privacy, dignity, choice, maximum possible independence and support to help reach their full potential.
  • Communicate in their chosen way.
  • Be valued and respected as individuals, recognising that everyone is different and offering equal opportunities.
  • Everyday life opportunities through support from our staff.
  • Be involved in the planning of their own care or support.
  • Live safely and securely and to a comfortable standard.
  • Influence the type of services that we provide.
  • Confidential access to information about themselves, and to know how we might share this information with others.
  • An independent advocate if they want one.
  • Make a complaint about any service and to have their complaint investigated using our complaints procedure, in a way they can understand.

We aim to tailor this to the communication needs of the people who use them so that it is completely accessible to them.

Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you can make. You will also get the chance to complete the NVQ/Diploma Level 3 in Care or equivalent and have access to up to date training. With any job there will be ups and downs but working in social care has very specific rewards and challenges.

To help you decide if this role is for you, for more information on the work we do and to hear some of the stories of the people we support visit:  http://www.actiononhearingloss.org.uk/supporting-you/care-and-support.aspx    

About Harkness Gardens

Harkness Gardens is a registered residential service based in the community for up to six deaf people with additional special needs. The goal of the service is to help the people we support improve their independent living skills, encourage individuals to try new things and live up to their potential.

The work can be challenging but also rewarding and if you are eager to learn you can be assured of opportunities to gain new skills, knowledge and experience.

We focus on being person centred to enable the people we support to actively make choices, extending contact with the community in which they live, encouraging development in all areas of their lives including personal and psychological care.

At Harkness Gardens you would be joining a strong, committed, hardworking team. We encourage employees to share knowledge, experiences and learn from each other.  All our care and support teams have regular team meetings so everyone knows what’s going on.

There is extensive core training and learning focused on your development and high quality services - we are committed to the learning and development of all employees.  Our structure within Care and Support is linked to core training required for roles.  The training plan is specific to the needs of people we support.

Job Description

Overall Purpose of the Role:

  • Deliver a person centred service for the people that use our services.
  • To work with staff team to enhance, develop and maintain the potential of the people using our services.
  • Extend the opportunity for people who use our service to have improved/increased contact and citizenship within the wider community.
  • Work in partnership with people that use our services to encourage choice, participation and motivation whilst adhering to the values of the organisation.

Key Accountabilities and Responsibilities:

  • To encourage people who use our services to be involved in and take responsibility for the running of their own home.
  • To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs.
  • To provide a stimulating environment where skills can be maintained and developed
  • To support people with their intellectual and social development according to each person’s desires, abilities and needs.
  • To meet responsibilities of your post to ensure delivery of high quality services and continual improvement of the care and support we provide. These responsibilities are stated in the quality policies for care and support and the ISO Quality Management System Manual available internally.
  • To achieve stated objectives from their person centred plan, enable these individuals to be at the centre of their care package.
  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff.
  • To facilitate meetings to ensure the involvement of people who use our services in consultation and decision making.
  • To offer and support people with a range of new experiences & to encourage and support people to develop and pursue their own cultural interests.
  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To abide by Care standards set by RQIA and the Northern Ireland Social Care Council.
  • To maintain high standards of health, safety and hygiene, ensure a clean and safe environment, support the people who use the service with their domestic responsibilities and personally undertake cleaning tasks as necessary.
  • To work within Health and Safety policies to support people with their awareness of health issues and support people as appropriate in taking and monitoring their medication and liaising with other health professionals.
  • To support and provide induction to new team members, relief workers or volunteers
  • To maintain written and computerised records & be involved in the development of service policies and procedures.
  • To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate keeping financial records up to date.
  • To use local and national policies and procedures for recognising, recording, reporting and participating in safeguarding protocols.

Other Requirements:

  • To drive the Action on Hearing Loss vehicle as required (if in receipt of a full/clean driving licence for 2 years and be over 25).
  • To regularly undertake up to date training and complete the Northern Ireland Social Care Council (NISCC) Induction Workbook within 6 months of start of employment.
  • To work fully within a shift rota system including sleep-ins, waking nights, evenings, weekends, bank holidays, with rotas subject to change. Please note night shifts involve lone working.
  • Take the people we support on holiday and short breaks.

Person specification:


  Essential Desirable


  •  Experience of residential/supported living/outreach work or equivalent, paid or voluntary.
  •  Experience of working with people who have challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar.   


Qualifications / Professional Training
  •  NVQ/Diploma Level 3 in Care or equivalent (or the ability and commitment to work towards achieving it within 12 months).  
  •  CACDP Level 1/Signature Level 1 or willingness to learn British Sign Language skills. 
Skills / Knowledge
  •  Good standard of written English. GCSE level or equivalent.
  •  Knowledge of person centred approaches/tools and understanding of how this benefits the people who use our services. 
  • An awareness of deaf issues and the potential impact of these on individuals.

  • Good Computer skills.

Personal Qualities


  • ‚ÄčAbility to work independently, this could involve taking sole responsibility for a Service or work area during a shift.
  • Ability to work effectively within a team
  • Ability to follow direction, support plans, policies & procedures.         
Thinking Style


  •  Experience of organising your own work, able to plan and manage own time effectively.
  • Ability to demonstrate the Action on Hearing Loss values and behaviours.
  • Be innovative when looking for solutions to issues.
  • The ability to work flexibly to meet the needs of the people we support (e.g shift work, weekends, nights, sleep-ins and bank holidays).

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