S1435 - Volunteer Team Administrator

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Posted: 19/11/2020 10:43
Start Date: Not Available
Salary: £16,200.00 per annum
Location: Northern Ireland
Level: Administrative
Deadline: 03/12/2020 23:59
Hours: 35.00
Benefits: Excellent
Job Type: Permanent

Location: Belfast, Northern Ireland - Remote Working currently due to Government guidance.


RNID Northern Ireland represents around 300,000 people who are deaf, have hearing loss and/or tinnitus in Northern Ireland. 

We provide a huge range of support services across Northern Ireland including a hearing aid user support service, befriending, employment advice, training in deaf awareness, communication support such as interpreters, information, equipment and support for people with tinnitus.

We also run Ireland’s only specialist care home for deaf people with additional needs, which has a community outreach service to enable people to live independently.

We work with organisations to help them become accessible to deaf customers, staff and service users. We raise funds through a range of community events and by working in partnership.

As well as all of this, we are a tireless advocate for change, working to raise awareness of hearing loss and its impacts, and campaigning for an inclusive and equal society. Our office at Harvester House, 4 – 8 Adelaide Street, Belfast, BT2 8GA houses the NI Head Office but we have staff based in other locations across Northern Ireland.

In order to deliver our services throughout Northern Ireland we have a strong team of dedicated volunteers. Our volunteers bring skills, experience, energy, enthusiasm and commitment to RNID. They help us in a wide variety of ways: they provide support and assistance to people who are deaf and hard of hearing, help fit and maintain equipment, train other volunteers, and take part in campaigns, fundraising and outreach events.

You will work directly with the Volunteer team and Head of Services within the NI Directorate and assist us to recruit the right volunteers as well as providing admin support to the Volunteer team to deliver a programme of outreach and associated activities.

We are looking for a friendly, enthusiastic, organised and flexible individual with relevant experience in an administrative role in either a voluntary or paid capacity, who has a good understanding of the issues facing people who are deaf or hard of hearing and has an interest in learning British Sign Language.

More information about our work can be found on our web-site


Interview Date: 15th December 2020


Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

Job Description

Overall Purpose of the Role:

To support the Volunteer team and Head of Services in carrying out all activities associated with volunteering activities and NI Services.

Key Accountabilities and Responsibilities:

  • To provide full administrative support to the Volunteer team assisting the team to achieve volunteer recruitment targets
  • To ensure the Head of Services’ working potential is maximised through a full range of PA and administrative support, including booking travel; diary & email management; preparing, collating and circulating papers for meetings; collating monthly, quarterly and annual reports for Senior Management Team and keeping all necessary records up-to-date
  • To create and maintain appropriate paper and electronic filing systems, including shared computer drives and maintain electronic information systems necessary to meet the needs of the Volunteer team and Head of Services
  • To co-ordinate meetings and seminars by drafting agendas and papers, taking minutes, following up on key actions and progress points and administering meetings
  • To provide project support and produce reports and presentations, statistics, statements and other documentation as required by the Head of Services and the Volunteer team
  • To manage volunteer recruitment administration ensuring that all volunteer recruitment enquiries, applications, Access NI and ID badge applications are correctly processed and maintained
  • To assist in all aspects of the organisation of training and events including invitations, coordinating responses, booking venues and catering and preparing training packs
  • To assist in maintaining records of volunteer hours
  • To monitor stationery supplies and reorder in consultation with the Regional Volunteer Manager using the purchasing system
  • To provide reception cover as and when required
  • To complete any other duties and responsibilities of the post at all times in compliance with all of RNID's policies, but especially our Equality and Diversity and Health and Safety policy
  • To respect confidentiality and carry out the responsibilities in a professional manner and with due regard to the organisation’s charitable status and equal opportunities and data protection policies
  • Demonstrate commitment to and participation in all training and development opportunities that would allow progress within the current role as well as allow progress within the organisation

 


Person Specification:

  Essential Desirable
Experience
  • Experience of working on own initiative
  • Experience of inputting textual and numerical data quickly and accurately
  • Experience of using corporate database systems
  • Experience of providing admin support for recruitment and selection of staff and volunteers
  • Experience of minute taking
  • Experience of providing PA support
Qualifications / Professional Training
  • Minimum of GCSE level Education or equivalent
  • Minimum typing speed of 40 wpm
 
Skills / Knowledge
  • Knowledge and understanding of the needs of deaf and hard of hearing people
  • IT skills including extensive experience of Microsoft Office applications
  • Excellent Microsoft Excel skills
  • Ability to take minutes and circulate appropriately
  • Basic sign language skills or a willingness to learn
  • Ability to work remotely from home due to Covid-19 outbreak
 
Personal Qualities
  • Excellent interpersonal and written communication skills
  • Able to work effectively with a wide range of people
  • Excellent team player, willing to be flexible to support colleagues
  • Able to maintain confidentiality
 
Thinking Style
  • Excellent organisational skills and the ability to maintain accurate records
  • Ability to meet deadlines
  • Ability to work with minimal supervision
  • Understanding and commitment to the principles of equal opportunities
 

 



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