HQ2671 - Database Services Officer

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Posted: 11/12/2017 16:07
Start Date: Not Available
Salary: £22,000 - £25,000
Location: London - Highbury, head office
Level: Technical
Deadline: 28/01/2018 23:59
Hours: 35
Benefits: Competitive
Job Type: Permanent

Communication is a basic human need.  Yet most of us know someone who struggles to communicate through hearing loss.  It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

Action on Hearing Loss (formerly the RNID) helps people confronting deafness, tinnitus and hearing loss to live the life they choose, enabling them to take control of their lives and removing the barriers in the way.  We give people support and care, develop technology and treatments, and campaign for equality.

The Fundraising, Marketing and Communications group raises some £14m per year to fund our mission and manages our brand and profile.  We are growing rapidly on the back of a strategy with some highly ambitious goals.

Our Fundraising Operations Department aims ensure the Fundraising Marketing & Communications Group operates to the highest standards of effectiveness, efficiency and compliance, providing the firm foundations for growth.  The 11-strong team manages Data & Insight, Supporter Care and Legacy Administration, and enables group- and charity-wide change.

We are looking for a Database professional to join our fast growing Database Marketing & Insight team. Your main duties will involve supporting accurate and efficient dataflow onto the fundraising database through regular imports, monitoring data accuracy and supporting the development of user guidance and training. You will also help to provide reports and insight to develop learnings on supporter behaviour and the effectiveness of fundraising activity. You will work with colleagues from across the organisation providing them with a range of services, including database support, guidance and training so that they have the tools they need to fundraise for the charity. You will also support with delivery of key projects to improve the efficiency and effectiveness of the systems and processes we use.

This role offers a great opportunity for a data professional to develop their technical and problem solving skills to work in a dynamic, but supportive, environment and at the same time make a real difference to the lives of people who are deaf, with hearing loss, and with tinnitus.

Interview date: TBC

Job Description

Overall Purpose of the Role:

  • To assist the team in providing first class database management to the fundraising department. You will be responsible for importing datasets onto the fundraising database and making recommendations for best practice. Working closely with colleagues across a wide range of teams you will also offer database support and training, providing them with the tools they need to carry out their day-to-day fundraising activities.

Key Accountabilities and Responsibilities:

  • Import datasets from a range of sources onto the fundraising database (Raiser’s Edge) using Importomatic and RE import. With a focus on monitoring and accuracy.
  • Liaise regularly with agencies to ensure data is supplied in a way that can be imported onto Raiser’s Edge and that these are carried out in a timely fashion.
  • Provide reports to the fundraising teams enabling them to make decisions on activities based on performance of their campaigns.
  • Ensure consistency of execution in areas such as data integrity, reporting and import procedures.
  • Work alongside other members of the team to plan and implement database marketing projects for internal clients, ensuring that timelines are agreed, deadlines are met and clients are satisfied with outputs.
  • Work and communicate effectively with colleagues in the wider fundraising team, including Supporter Care. Collaborate to build effective data solutions and processes, with particular emphasis on maintaining high data standards and accuracy.
  • Build supportive and effective relationships with colleagues across Fundraising & Marketing, and beyond. Communicate in a clear and proactive way.
  • Train new members of staff on Raiser’s Edge enabling them to engage with the database effectively.
  • Create and maintain process documentation for all tasks and projects.
  • Work alongside other members of the Database Marketing & Insight team, resolve database issues raised by colleagues through effective problem solving, support and training.


Person specification:

  Essential Desirable
  • Previous experience of working with databases (data imports, data cleansing, general administration).
  • Experience of working with others and offering recommendations for best practice.
  • Experience of using Microsoft packages (Outlook, Word, Excel - pivot tables, VLOOKUP).
  • Previous experience working with Raiser’s Edge and Importomatic to import datasets from different sources.
  • Previous experience of carrying out updates, global updates/changes, merging records on Raiser’s Edge.
  • Experience with training and supporting staff members on Raiser’s Edge.
  • Experience of working with direct debits (lodgement, cancellations, unpaids).
Qualifications / Professional Training
  • No specific qualifications required but willingness to learn and develop within the team.
  • Database administration, SQL, FastStats, Raiser’s Edge, Importomatic experience/qualifications.
Skills / Knowledge
  • Able to build effective and collaborative relationships throughout the organisation to inspire trust and confidence.
  • Excellent organisational and administration skills, with the ability to plan and prioritise work for self and others.
  • An understanding of the importance of consistency and keeping data clean.
  • An understanding of the importance of data protection.
Personal Qualities
  • Able to identify problems, provide innovative solutions and make logical, timely decisions.
  • Ability to work both alone and with others to accurately import datasets.
Thinking Style
  • An analytical, logical and problem-solving approach with a high attention to detail.



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