CS6079 - Support Worker

Posted: 04/10/2019 11:31
Start Date: Not Available
Salary: ¬£16,009.50 per annum
Location: Devon
Level: Support Worker
Deadline: 20/10/2019 23:59
Hours: 37.5 hours per week
Benefits: Excellent
Job Type: Permanent

Location: Newton Abbot, Devon

You could be part of the UK’s largest charity representing the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day.

We are looking for an enthusiastic person to join our diverse staff team, who support a friendly group of people of different ages living at Pippin House. They all like different activities such as swimming, the cinema, eating out, bowling, disco, baking, art, craft’s and spending time with their families.

The people we support are deaf and have learning disabilities so we offer support with communication, developing independent living skills such as managing money, cooking, running the home and shopping. People also want support to develop friendships and accessing the wider community. The staff, support people in developing their own care and support plans. We also use a person centred approach which ensures that all the people we support are involved in all aspects of their lives at Pippin House.  

Interview Date: TBC

This post is also subject to a satisfactory enhanced DBS check 

If you’d like to know more about this role please contact Carl Adams on Carl.Adams@hearingloss.org.uk or 01626 354521

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

About Care and Support at Action on Hearing Loss

We offer a wide range of high quality residential and community services providing specialist care and support for deaf and hard of hearing people with additional needs across the UK.

We are committed to person centred working. Everyone who uses our services has the right to:

  • Privacy, dignity, choice, maximum possible independence and support to help reach their full potential.
  • Communicate in their chosen way.
  • Be valued and respected as individuals, recognising that everyone is different and offering equal opportunities.
  • Everyday life opportunities through support from our staff.
  • Be involved in the planning of their own care or support.
  • Live safely and securely and to a comfortable standard.
  • Influence the type of services that we provide.
  • Confidential access to information about themselves, and to know how we might share this information with others.
  • An independent advocate if they want one.
  • Make a complaint about any service and to have their complaint investigated using our complaints procedure, in a way they can understand.

We aim to tailor this to the communication needs of the people who use them so that it is completely accessible to them.

Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you can make. You will also get the chance to complete the NVQ/Diploma Level 3 in Care or equivalent and have access to up to date training. With any job there will be ups and downs but working in social care has very specific rewards and challenges.

To help you decide if this role is for you, for more information on the work we do and to hear some of the stories of the people we support visit:  http://www.actiononhearingloss.org.uk/supporting-you/care-and-support.aspx     

About Pippin House

Pippin House is one of Action on Hearing Loss’s small homes situated in the busy market town of Newton Abbot, Devon. It opened in 1999 and over the last 19 years has developed a solid reputation for providing a high-quality service to the people who choose to live here. The home provides accommodation for seven sensory-impaired people with additional needs, and at our last CQC inspection in April 2018 we continued to receive positive feedback for the high quality of service we provide.

Our overall philosophy is to provide specialist care and support for people with sensory loss and learning disabilities, encouraging individual choices with regard to personal development and lifestyle, and social, educational and employment opportunities.

We empower people who use the service to take the lead, with choice being the defining principle, and put them at the centre of their care. The emphasis is on “doing with”, or supporting people to do things for themselves, not “doing for”. Promoting independence is another key principle.

We work closely with families and other professional agencies, and we are very proud of the positive reputation we have with these groups.

Many people are concerned about their lack of BSL (British Sign Language) skills, especially in a home where there are seven Deaf people living and a Deaf member of the staff team. We understand this fear as we have experienced it ourselves. As a team, we can help you learn BSL and understand Deaf culture through working in a Deaf environment. Action on Hearing Loss are also committed to training all staff up to Signature BSL Level 2.

Finally, we are aware that not everyone has all of the skills we require, but if you have some and are willing to learn with us, you may be the person we are looking for!

Job Description

Overall Purpose of the Role:

  • Deliver a person centred service for the people that use our services.
  • To work with staff team to enhance, develop and maintain the potential of the people using our services.
  • Extend the opportunity for people who use our service to have improved/increased contact and citizenship within the wider community.
  • Work in partnership with people that use our services to encourage choice, participation and motivation whilst adhering to the values of the organisation.

Key Accountabilities and Responsibilities:

  • To encourage people who use our services to be involved in and take responsibility for the running of their own home.
  • To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs.
  • To provide a stimulating environment where skills can be maintained and developed
  • To support people with their intellectual and social development according to each person’s desires, abilities and needs.
  • To meet responsibilities of your post to ensure delivery of high quality services and continual improvement of the care and support we provide. These responsibilities are stated in the quality policies for care and support and the ISO Quality Management System Manual available internally.
  • To achieve stated objectives from their person centred plan, enable these individuals to be at the centre of their care package.
  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff.
  • To facilitate meetings to ensure the involvement of people who use our services in consultation and decision making.
  • To offer and support people with a range of new experiences & to encourage and support people to develop and pursue their own cultural interests.
  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To abide by Care standards set by CQC.
  • To maintain high standards of health, safety and hygiene, ensure a clean and safe environment, support the people who use the service with their domestic responsibilities and personally undertake cleaning tasks as necessary.
  • To work within Health and Safety policies to support people with their awareness of health issues and support people as appropriate in taking and monitoring their medication and liaising with other health professionals.
  • To support and provide induction to new team members, relief workers or volunteers
  • To maintain written and computerised records & be involved in the development of service policies and procedures.
  • To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate keeping financial records up to date.
  • To use local and national policies and procedures for recognising, recording, reporting and participating in safeguarding protocols.

Other Requirements:

  • To drive the Action on Hearing Loss vehicle as required (if in receipt of a full/clean driving licence).
  • To regularly undertake up to date training and complete the Care Certificate.
  • To do sleep-ins and fully work within a shift rota system, with rotas subject to change.
  • To take the people we support on holidays if required.

Person specification:

  Essential Desirable
  • Experience of residential/supported living/outreach work or equivalent, paid or voluntary.
  • Experience of working with people who have challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar.   
Qualifications / Professional Training
  • NVQ/Diploma Level 3 in Care or equivalent (or the ability and commitment to work towards achieving it within 12 months).  
  • CACDP Level 1 or willingness to learn British Sign Language skills. 
Skills / Knowledge
  • Good standard of written English. GCSE level or equivalent.
  • An awareness of deaf issues and the potential impact of these on individuals.
  • Knowledge of person centred approaches/tools and understanding of how this benefits the people who use our services. 
  • Knowledge of issues relating to equal opportunities and how these can affect the people we support, staff and volunteers.
  • An awareness of deaf issues and the potential impact of these on individuals.
  • Ability to work independently, this could involve taking sole responsibility for a house or shift.
  • Knowledge of disability issues and challenging behaviour – i.e. physical, learning difficulties, mental health issues and how these can impact on an individual.
Personal Qualities
  • ‚ÄčAbility to work independently.
  • Ability to work effectively within ateam
  • Bring enthusiasm and energy to the service.
  • Strive for high standards
  • Act with integrity, building trust.
  • Listen carefully to others and try hard to understand.
  • Experience of working with people with challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar.
  • Experience of delivering person centred care and support services.
  • Experience of organising your own work, able to plan and manage own time effectively.
Thinking Style
  • Experience of organising your own work, able to plan and manage own time effectively.
  • Ability to demonstrate the Action on Hearing Loss values and behaviours.
  • Be innovate, take risks and try new things.
  • Share insights, ideas and resources.
  • The ability to work flexibly to meet the needs of the people we support (e.g shift work and bank holidays).

Communication is a basic human need. Yet most of us know someone who struggles to communicate through hearing loss. It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

Action on Hearing Loss (formerly the RNID) is the UK’s largest charity for the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day. Established in 1911, we help people to take control of their lives and live the life they choose, removing the barriers standing in their way. We give people support and care, develop technology and treatments, and campaign for equality. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.