CS5707 - Deputy Manager

Posted: 18/11/2020 16:52
Start Date: Not Available
Salary: £23,209.09 per annum
Location: Bath
Level: Management
Deadline: 06/12/2020 23:59
Hours: 37.5 hours per week
Benefits: Excellent
Job Type: Permanent

Location: Bath


Our outreach service provides specialist support for deaf and deafblind people living in their own homes in Bath and the surrounding areas. The service specialises in supporting Deaf people with Minimal Language Skills, Learning Disabilities, physical disabilities, mental health needs and / or maintaining contact with the local community. We can offer low – medium, short term or continuing support. Our support packages are 3-50 hours per week.

Interview Date: TBC

This post is also subject to a satisfactory enhanced DBS check 


Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

About Care and Support at RNID

We offer a wide range of high quality residential and community services providing specialist care and support for deaf and hard of hearing people with additional needs across the UK.

We are committed to person centred working. Everyone who uses our services has the right to:

  • Privacy, dignity, choice, maximum possible independence and support to help reach their full potential.
  • Communicate in their chosen way.
  • Be valued and respected as individuals, recognising that everyone is different and offering equal opportunities.
  • Everyday life opportunities through support from our staff.
  • Be involved in the planning of their own care or support.
  • Live safely and securely and to a comfortable standard.
  • Influence the type of services that we provide.
  • Confidential access to information about themselves, and to know how we might share this information with others.
  • An independent advocate if they want one.
  • Make a complaint about any service and to have their complaint investigated using our complaints procedure, in a way they can understand.

We aim to tailor this to the communication needs of the people who use them so that it is completely accessible to them.

Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you can make. You will also get the chance to complete the NVQ/Diploma Level 3 in Care or equivalent and have access to up to date training. With any job there will be ups and downs but working in social care has very specific rewards and challenges.

To help you decide if this role is for you, for more information on the work we do and to hear some of the stories of the people we support visit: http://www.actiononhearingloss.org.uk/supporting-you/care-and-support.aspx     


About South West Independent Living Service

We are a specialist supported-housing service in Bath. We support men and women aged 18 and over who are deaf, deaf/blind or hard of hearing with additional complex needs such as learning or physical disabilities, autistic spectrum diagnosis and mental ill-health.

Our housing-related support and domiciliary care provides the opportunity for people to live independently, with staff support as needed. We take pride in encouraging the people we support to take charge of their own personal development needs and provide an environment in which they can learn skills vital towards independent living – and have fun while doing so!

We use a range of communication techniques, person-centred approaches and positive risk taking in all aspects of our care planning and review process. We also seek to understand what people are trying to communicate through their behaviour and find ways to support people to express themselves.


Job Description

Overall Purpose of the Role:

  • To assist with the management of staff and develop Independent living Services in the region, in accordance with RNID policies, procedures and standards.
  • To deliver a person-centred service for people who use our services.  As part of the management team you will lead the staff team to enhance, develop and maintain the potential of the people using our services, extending contact with the community.
  • To ensure effective delegation of duties and responsibilities with regard to the care of all people using our services to provide a stimulating environment, encouraging them to attain their full potential and maximise the options available to them.

Key Accountabilities and Responsibilities:

PEOPLE WHO USE THE SERVICE:

  • To encourage people who use our services to be involved in and take responsibility for the running of their own home.
  • To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs through informed choice.
  • To provide a stimulating environment where skills can be maintained and developed.
  • To support people with their intellectual and social development according to each person’s desires, abilities and needs.
  • To achieve stated objectives from their person centred plan. To assist in the administration of medication according to RNID policy and procedures, and report any medical conditions that may arise. 
  • To lead and manage care teams who are accountable to the people using services for whom they key work.
  • To ensure staff are meeting the expected standard with their responsibilities for the people using services.
  • To encourage staff to maintain good record keeping in line with current person centred tools such as the Outcomes Project.
  • To comply with all requirements of CQC Registrations.

COMMUNICATION AND RELATIONSHIPS:

  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff. 
  • To facilitate meetings to ensure the involvement of people who use our services in consultation and decision making. 
  • Encourage relationships and support people with their emotional needs, ensuring the continuity of quality and safety in the provision of care and support services.
  • To develop effective working relationships with the management team which contributes to the successful running of the service.
  • To act in a supervisory role for the staff team and carry out regular constructive supervision meetings.
  • To communicate honestly, openly and transparently.
  • To participate in business and forward-planning meetings with the Registered Manager and to implement action as appropriate.

PERSON CENTRED PLANNING:

  • To support people who use our services to think about, plan and achieve goals and develop their involvement in their plans using person centred plan (PCP). 
  • Enable these individuals to be at the centre of their care package using appropriate Person Centred approaches to plan, implement, monitor and review their support as part of a continual process.  
  • To support the team and inspire leadership by making the most of our person centred tools and monitoring regular use and accurate recording of information gathered from their use.
  • To ensure appropriate care plans and reviewing systems are operating for all people using the service within the home and best practice values underpin these plans

EQUAL OPPORTUNITIES:

  • To offer and support people with a range of new experiences & to encourage and support people to develop and pursue their own cultural interests.
  • To encourage an awareness of individual’s rights and responsibilities as citizens in their own home and within the wider community.

HEALTH AND SAFETY:

  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To maintain high standards of health, safety and hygiene, ensure a clean and safe environment, support the people who use the service with their domestic responsibilities and personally undertake cleaning tasks as necessary.
  • To work within agreed Health & Safety policies and procedures, support people with their awareness of specific and general health issues & support people as appropriate in taking & monitoring their medication and liaising with other health professionals.
  • To assist in responsibility for the overall efficient administration of the home including:  income and expenditure; finance and administration; maintenance of the building; health and safety; environmental health.

TEAM WORK:

  • To attend and participate in team meetings, work within policies and procedures as agreed by the team as a whole or at the instruction of the managers.
  • To support and provide induction to new team members, relief workers or volunteers and work within a team culture which provides support and encouragement to all team members regardless of job role.
  • To develop positive and professional relationships with all team members.
  • To fully work within a shift rota system.
  • To deputise for the Service Manager in their absence and chair staff meetings. To manage and maintain professional working relationships within the team, including performance and attendance management. To address any issues without delay and accurately record meetings
  • To be part of the on-call management cover of the service and to be part of the rota system, including sleep-in duties.
  • To devise, co-ordinate and lead the weekly rota system in the service ensuring shifts are covered to minimum staffing levels and support the manager in covering weekly rotas
  • To participate in recruitment and selection with the Registered Manager.
  • To devise, co- ordinate and lead the service weekly shift plan and ensure that the people we support are informed of any changes to their weekly support.

TRAINING AND SUPERVISION:

  • To actively participate in supervision, appraisals and training programmes necessary for professional development and specific to the needs of people using our services.
  • To be responsible for the appropriate allocation of training for all staff. This includes booking people onto required training courses and being aware of when these need renewing, updating the training matrix and keeping accurate records of training received for all staff.
  • To mentor all staff through their induction packs, Diplomas in Health and Social Care and BSL qualifications.
  • To provide appropriate support and supervision to staff in the home, including appraisals, supervision and core training
  • To take a proactive role in staff development in the service, as required by Registered Manager

ADMINISTRATION AND FINANCIAL MANAGEMENT:

  • To maintain and update written and computerised records, as required, in line with the RNID policies and procedures and legislative requirements and be involved in the development of service policies and procedures.
  • To ensure financial records are kept up to date, budget limits are adhered to and financial instructions are observed.
  • To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate.
  • To be responsible for checking and reconciling petty cash floats,

SAFEGUARDING:

  • To be aware of the vulnerability of the people you work with and be alert to potential for abuse.
  • To use local and national policies and procedures for recognising, recording, reporting and participating in safeguarding protocols
  • To act as a deputy in the Registered Manager’s absence and promptly deal with any safeguarding disclosures following RNID’ and the Local Authority protocol.
  • To encourage people who use our services to be involved in and take responsibility for the running of their own home.
  • To support people to use community facilities, promote a variety of social and leisure activities and to support people with their health needs. 
  • To provide a stimulating environment where skills can be maintained and developed
  • To support people with their intellectual and social development according to each person’s desires, abilities and needs.
  • To meet responsibilities of your post to ensure delivery of high quality services and continual improvement of the care and support we provide. These responsibilities are stated in the quality policies for care and support and the ISO Quality Management System Manual available internally.
  • To achieve stated objectives from their person centred plan, enable these individuals to be at the centre of their care package.
  • To contribute to effective communication with people who use our services, their relatives, friends, professional helpers and other members of staff.
  • To facilitate meetings to ensure the involvement of people who use our services in consultation and decision making.
  • To offer and support people with a range of new experiences & to encourage and support people to develop and pursue their own cultural interests.
  • To ensure the general well-being, safety and security of everyone who uses the service by continually assessing risk taking.
  • To abide by Care standards set by CQC.
  • To maintain high standards of health, safety and hygiene, ensure a clean and safe environment, support the people who use the service with their domestic responsibilities and personally undertake cleaning tasks as necessary.
  • To work within Health and Safety policies to support people with their awareness of health issues and support people as appropriate in taking and monitoring their medication and liaising with other health professionals.
  • To support and provide induction to new team members, relief workers or volunteers
  • To maintain written and computerised records & be involved in the development of service policies and procedures.
  • To assist with benefits, banking and budgeting issues for people who use our services and provide support as appropriate keeping financial records up to date.
  • To use local and national policies and procedures for recognising, recording, reporting and participating in safeguarding protocols.

Other Requirements:

  • To drive the RNID vehicle as required (if in receipt of a full/clean driving licence)
  • To Work on a Shift pattern, which includes alternate weekends and sleep in duties
  • This job description is a general guideline only. All Deputy Managers may be required to undertake duties not outlined above at the request of the Manager.
  • To carry out the duties and responsibilities of the post at all times in compliance with all of RNID policies, including Information Governance, Equal Opportunities and Health & Safety. 

Values and Behaviours

We have 3 core values at RNID: People, Passion, Partnership.

They reflect what we are like at our best and what we aim to be more like, more of the time. They guide how we act, behave towards others and go about our day to day work.

People

  • We treat people with warmth, dignity and respect.
  • We show kindness, care and understanding.
  • We treat people how we would like to be treated.

Passion

  • We work with enthusiasm and energy.
  • We strive for high standards and always try to do our best.
  • We innovate, take risks and try new things.

Partnership

  • We listen carefully to others and try hard to understand.
  • We share insights, ideas and resources.
  • We act with integrity, building trust.

Person specification:

 

Essential

Desirable

Experience

  • Experience of Supported Living work or equivalent, paid or voluntary.
  • Experience of working with people with minimal language skills, challenging behaviour, mental health disorders, learning disabilities and dual-sensory loss or similar.  
  • Experience of delivering person centred care and support service
  • Experience of organising your own work, able to plan and manage own time effectively.
  • Experience of working in a supervisory role within a care setting.
  • Experience of service management, including division of staff rota systems
  • Experience of working in a similar deputy role with the ability to demonstrate knowledge of the needs of people using our services and relevant legislation.

  

  • The ability to drive
  • Demonstrate an ability to supervise/support/lead a staff team
  • Demonstrate an ability to manage a budget.
  • Demonstrate an ability to take responsibility and make decisions in line with RNID’ Policies, Procedures and Regulations

Qualifications / Professional Training

  • Good standard of written English. GCSE level or equivalent.
  • BSL Level 3 and above or willingness to acquire within 12 months
  • NVQ/Diploma Level 5 in Care Leadership or equivalent (or the ability and commitment to work towards achieving it in 12 months). 

Skills / Knowledge

  • Knowledge of person centred approaches/tools and understanding of how this benefits the people who use our services.
  • Knowledge of issues relating to equal opportunities and how these can affect the people we support, staff and volunteers.
  • An awareness of deaf issues and the potential impact of these on individuals.
  • Ability to work independently and flexibly across a number of projects and locations.
  • A willingness to learn about deaf & deafblind culture and be committed to promoting service users’ culture within work carried out.
  • Ability to generate own correspondence, reports and maintain appropriate records.

Personal Qualities

  • Good communication and interpersonal skills - able to relate easily to others and form positive working relationships.
  • Ability to demonstrate the RNID values and behaviours (see below)
  • An ability to implement Equal Opportunities within the role of Deputy Manager.

Thinking Style

  • Able to reflect with the team on the group dynamics and how this relates to the task; be willing to participate in internal or external groups to facilitate greater awareness of these processes.
  • Ability to maintain effective communication across a variety of work situations
  • The ability to devise and implement a programme of work - able to work from care plans and design activities with service users to meet objectives.
 

Circumstance

  • The ability to work on own initiative and for long periods alone.
  • Ability to work under pressure.