S1437 - Community Project Officer

Posted: 19/11/2020 11:41
Start Date: Not Available
Salary: £22,000.00 per annum
Location: Leicestershire
Level: Administrative
Deadline: 09/12/2020 23:59
Hours: 35
Benefits: Excellent
Job Type: Fixed Term

Location: Home-based (Leicester)

This is a 12 month fixed-term contract 

Communication is a basic human need.  Yet most of us know someone who struggles to communicate through hearing loss.  It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

We are RNID, established in 1911, we are the charity working to make life fully inclusive for deaf people and those with hearing loss or tinnitus. We campaign for an inclusive society, connect people to practical advice, and pioneer new treatments for hearing loss and tinnitus.

The aim of the project is to empower individuals to access the health services and care they need whilst managing their hearing loss effectively, reducing social isolation and increasing well-being. The Community Project Officer (CPO) will work with people referred to them via their GP, local audiology services and other referral systems, including self–referrals. The main purpose of the role is to provide support and services to people who are at risk of poor health and social isolation due to their hearing loss. The CPO will lead on a range of local activities whilst recruiting, training and managing a group of volunteers.

Interview Date: 17th December 2020

This post is also subject to a satisfactory enhanced DBS check 

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

Job Description

Overall Purpose of the Role:

To provide support and services to people who are at risk of poor health and social isolation due to their hearing loss by leading on a range of local activities whilst recruiting, training and managing a group of volunteers to enhance delivery of the following;

  • Access to health services – supporting people with all degrees of hearing loss to access the health care they need.
  • Information and advice – relating to hearing loss for professionals and service providers, including how services can be made accessible and relevant training packages.
  • Translation service – correspondence, telephone calls for BSL users and accessible presentations of key health messages from the CCG.
  • Hearing aid support - enabling people to make the most of their hearing aids manage their hearing loss effectively and maintain their independence and wellbeing.
  • Hear to Care service – supporting residents with hearing loss in care / nursing homes.
  • Awareness raising – promoting the service and the needs of people with hearing loss across the city.
  • Integrated Systems of Care (ISOC) initiative – working with health, social care and other community agencies to ensure patients’ needs are met effectively.

Our service in Leicester city has been running for a year, building on the foundations set by a previous project delivered by us in the city as part of the Leicester Ageing Together, initiative funded by the Big Lottery. With this service we are hoping to continue this work but reach many more people living with hearing loss in Leicester.

The service is delivered in partnership with NHS providers, such as Audiology services and other health and community agencies working within the ISOC initiative, including Adult Social Care where relevant. In this way we aim to establish a robust referral process, sharing expertise and helping to ensure that patient’s needs are met effectively.

We also seek to raise the profile of RNID across Leicester and awareness of the needs of people living with hearing loss in the city.

Carrying out this role may require some work out of normal office hours and travel across the area covered by the project with occasional travel further a-field for team meetings. This post is home based.

Key Accountabilities and Responsibilities:

The successful applicant will be self-motivated, confident, have experience of working independently. They will have experience of hearing loss and knowledge of local support services.

  • To manage, provide and be accountable for the delivery of services within Leicester city, ensuring services are fully compliant.
  • To develop, provide and promote a community-based support service offering a range of activities including, information provision, awareness training, translation, hearing aid support and signposting.
  • To recruit, manage, train and work with volunteers to enable them to provide information about hearing loss and how to manage hearing aids effectively, communication skills and relevant specialist equipment.
  • To have line management responsibility for volunteers.
  • Work closely with health and social care professionals under the ISOC initiative to ensure services are linked up, complement each other as appropriate and develop a robust referral process.
  • Develop good relationships specifically with local health departments, including Audiology, undertake NHS hearing aid maintenance training and develop an effective referral system.
  • Develop good relationships with local services for BSL users, including interpreting agencies and translation providers.
  • Build a network of contacts with local and national voluntary and statutory agencies across Leicestershire to remain informed of relevant local events and activities, in order to actively promote the service.
  • Develop comprehensive knowledge of community, regional and national services for people who are deaf or hard of hearing, as well as other health and social care services; make this information accessible and available to beneficiaries.
  • To ensure all policies and procedures are in place to support the project including risk assessments and equality impact assessments.
  • To be responsible for the project budget, monitoring and reporting on income and expenditure and fulfilling internal and funder finance reporting requirements.
  • Collect and provide all evaluation and monitoring information and work
  • collaboratively with line manager to produce finance monitoring data as required by the CCG and RNID for the duration of the project.
  • Effectively manage the programme of work as defined in conjunction with the Head of Service to a satisfactory conclusion as detailed above.

Dimensions of the Role:

  • Responsible for the management of a variable number of volunteers.
  • Responsible with the Head of Service for project Budget.
  • Complete other duties and responsibilities of the post at all times in compliance with RNID policies, especially Equal Opportunities and Health and Safety
  • Demonstrate commitment to and participation in all training and development opportunities that would allow progress within current role and within the organisation.

Other Requirements:

  • Occasional travel for team meetings and training.

Values & Behaviours

We have 3 core values at RNID, which reflect what we are like at our best and what we aim to be more like, more of the time.  They guide how we act, behave towards others and go about our day-to-day work.  Team members should be able to demonstrate these values:


  • We treat people with warmth, dignity and respect.
  • We show kindness, care and understanding.
  • We treat people how we would like to be treated.


  • We work with enthusiasm and energy.
  • We strive for high standards and always try to do our best.
  • We innovate, take risks and try new things.


  • We listen carefully to others and try hard to understand.
  • We share insights, ideas and resources.
  • We act with integrity, building trust.

Person specification:





  • Experience of line managing Volunteers
  • Experience of organising events and community-based activities.
  • Experience of giving presentations in a variety of settings.
  • Experience of networking and working in partnership with other organisations.
  • Experience of providing information directly to customers.
  • Experience and knowledge of good practice in relation to working with older and/or vulnerable people
  • Experience of working independently and in a team in a community setting
  • Experience of working with health professionals


Qualifications / Professional Training

  • Professional qualification or diploma in a relevant field.
  • British Sign Language skills

Skills / Knowledge

  • Excellent interpersonal, written and communication skills.
  • Ability to communicate with a wide range of people including those with hearing loss.
  • Ability to supervise Volunteers.
  • Ability to manage a varied workload and priorities effectively in order to meet deadlines and achieve targets.
  • Organisational skills and ability to maintain accurate records.
  • Good understanding of budget management process.
  • Able to maintain confidentiality
  • Excellent IT and digital communication skills with 
  • significant experience of Microsoft Office including Word, Outlook, Excel, PowerPoint and Teams. Familiarity with social media.
  • Ability to assimilate and explain basic information
  • Some knowledge and understanding of the needs of deaf and hard of hearing people.
  • Ability to write marketing/promotional information

Personal Qualities

  • Ability to work with a wide range of people and motivate them.
  • Self-motivated and able to work on own initiative.
  • Excellent team player, willing to be flexible to support colleagues.

Thinking Style

  • Highly organised
  • Logical
  • Organised and yet innovative thinker, able to develop creative pathways


  • This post is home based, therefore a private and comfortable space to work at home is required.
  • Occasional travel
  • Current driving licence and access to a vehicle.