S1367 - Claims Administrator

Posted: 09/08/2019 15:48
Start Date: Not Available
Salary: £8,750 per annum (FTE £17,500 per annum)
Location: Wales
Level: Administrative
Deadline: 18/09/2019 23:59
Hours: 17.5
Benefits: Excellent
Job Type: Fixed Term

Location: Cardiff or Wrexham, Wales

Fixed Term Contract until 31 December 2021

It’s an exciting time for Action on Hearing Loss Cymru as we begin a new employment project, which aims to support people with sensory loss (those who are deaf, have hearing loss, blind or have sight loss) into work.

Answering to the Finance Officer, the Claims Administrator will play a key role in ensuring this European Social Fund project runs smoothly.

The role requires someone who is experienced at financial administration, with good organisational skills and a strong attention to detail. You’ll also be used to effectively managing your own time, with the ability to meet deadlines.

You will also be passionate about making a difference to the lives of people who have sensory loss.

This scheme has been supported by the European Social Fund through the Welsh Government. [link to www.gov.wales/eu-funding]

Interviews to take place in South Wales week commencing 4 October 2019

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

  • 25 days annual leave plus bank holidays (pro rata if part time)
  • Bank holiday enhancement
  • Cycle to work scheme to help you save on the price of a new bike
  • Health scheme to cover you and your family’s health from £7 per month
  • Employee assistance programme that gives you and your family free, confidential support.
  • The option to buy or sell leave annually in exchange for salary
  • Enhanced benefits, including maternity, paternity and shared parental leave
  • Flexible working arrangements
  • Supporting you to study including time off for study leave and external courses
  • Workplace pension scheme
  • £50,000 life assurance
  • Interest-free season ticket loans
  • Discounts and savings on our products and publications, and a half-price subscription to our magazine
  • An annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
  • The annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
  • We are proud to hold the Investors in People Standard
  • Staff council and staff companions.
  • We are proud to hold Disability Confident Employer status.
  • Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning & Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

  • Induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
  • British Sign Language training and certification.
  • An internal coaching scheme
  • Partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

Job Description

Overall Purpose of the Role:

To deliver claims administrative support to management and staff of the JobSense employment programme, while adhering at all times to the values and behaviours of the organisation and the requirements of the project funder.

Key Accountabilities and Responsibilities:

  • To provide support with processing financial claims to our funders, including requesting and checking evidence submitted by partners, in line with funders eligibility rules and requirements.
  • To liaise with Action on Hearing Loss central teams and partners to ensure all required evidence is requested in a timely manner and claims submitted to our funder in line with deadlines.
  • To provide support as required to the JobSense management and team, including financial reports and other work using excel and word, filing, raising purchase orders, processing invoices or expenses claims, copying, collating, updating and recording information and reports.
  • To maintain and update written and computerised records, as required, in line with Action on Hearing Loss policies, procedures and legislative requirements.
  • Use our electronic finance system to produce reports and input data, as required.
  • Complete any other duties and responsibilities when requested, which are commensurate with this role.

Other Requirements:

  • You may occasionally be required to travel within Wales
  • You may occasionally be required to work outside of regular office hours.

Person specification:

  Essential Desirable


  • Experience of using Microsoft Office (Word and Excel) to an intermediate level.
  • Experience of organising own work, able to plan and manage own time effectively.
  • Experience of financial administration including raising purchase orders and paying invoices.
  • Experience of working within the third sector.
  • Experience of checking and verifying information.
  • Experience of working on European funded operations.
  • Experience of working with people who are deaf, have hearing loss, blind, have sight loss or are deafblind.
  • Experience of working with a geographically dispersed team
Qualifications / Professional Training


  •  Ability to speak Welsh
  •  Ability to use British Sign Language (BSL) to at least level one standard
Skills / Knowledge
  • Good standard of written English; GCSE level or equivalent.
  • Accurate keyboard skills you will be required to use the computer to enter data, create and produce documents, communicate, access the finance system and so on.
  • A strong attention to detail –
  • Good personal organisation skills with the ability to manage and prioritise own workload to meet deadlines.
  • Good partnership working skills.
Personal Qualities
  • Ability to demonstrate the Action on Hearing Loss values and behaviours (see below)
  • Ability to work independently.
  • Ability to work effectively within a team.
Thinking Style
  • Experience of organising your own work, able to plan and manage own time effectively.
  • A willingness to occasionally travel and work variable hours, including very occasional evenings and weekends

Values and Behaviours

We have 3 core values at Action on Hearing Loss: People, Passion, Partnership.

They reflect what we are like at our best and what we aim to be more like, more of the time.

They guide how we act, behave towards others and go about our day to day work.


  • We treat people with warmth, dignity and respect.
  • We show kindness, care and understanding.
  • We treat people how we would like to be treated.


  • We work with enthusiasm and energy.
  • We strive for high standards and always try to do our best.
  • We innovate, take risks and try new things.


  • We listen carefully to others and try hard to understand.
  • We share insights, ideas and resources.
  • We act with integrity, building trust.

Communication is a basic human need. Yet most of us know someone who struggles to communicate through hearing loss. It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

Action on Hearing Loss (formerly the RNID) is the UK’s largest charity for the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day. Established in 1911, we help people to take control of their lives and live the life they choose, removing the barriers standing in their way. We give people support and care, develop technology and treatments, and campaign for equality. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria